Where is my order?

You can find your tracking information inside of your confirmation email.

How long will it take my order to ship?

Processing Times

Orders typically process in 2–3 business days (excluding weekends/holidays). Pre‑orders will display estimated ship dates.

Carriers & Tracking

We ship via reputable carriers with tracking provided at dispatch.

International Duties & Taxes

International customers are responsible for any import duties, taxes, or fees.

Address Changes & Delivery Issues

Contact hello@elizabethbay.com promptly for address corrections. If a package is lost or arrives damaged, contact us within 7 days.

Incorrect Addresses & Refusals

We are not responsible for delays or losses due to incorrect addresses or refused deliveries.