You can find your tracking information inside of your confirmation email!

Yes! We ship to almost all countries.

Unfortunately, we have no control over these charges, as customs policies and import duties differ from country to country. Any customs or import duties are charged at the time of import at the destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges.

Please send an email to support@elizabethbay.com with your name and order number.

If an item is listed as sold out, it is unavailable for purchase. You can sign up to receive restock notifications.

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

Unfortunately, after an order is placed we are unable to edit or make changes to it. You can, however, attempt to update the shipping address directly with your selected courier service. Keep in mind, this process is never a guarantee, as it depends on the status of your shipment. Please triple check your address when ordering!

Domestic: 2-8 BUSINESS DAYS

We ship using USPS, DHL, and UPS

International: 3-12 Business Days depending on country and location

Covered with Checkout+

Customers who purchase Checkout+ at checkout receive:

• Free returns and exchanges
• Package protection for lost, stolen, or damaged orders
• Access to an easy self-service return portal

Standard Return Policy

If Checkout+ was not purchased, eligible items may be returned within 14 days of delivery.

Return Requirements

• Items must be unused and in original packaging
• Proof of purchase is required

Refunds

Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to the original payment method.

Non-Returnable Items

The following items cannot be returned unless defective:

• Gift cards
• Personalized items
• Final sale items

Return Shipping

• Checkout+ customers receive free return shipping.
• Customers who did not purchase Checkout+ are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

How to Start a Return

Customers with Checkout+ can initiate a return through the self-service return portal.

Customers without Checkout+ can email support@elizabethbay.com with their order number for return instructions.

We offer a 90 Day Warranty on Jewelry.

This warranty covers your jewelry for a period of 90 days from the date of purchase. During this time, we guarantee that the product will be free from defects in material and workmanship.

What is Covered:
- Defective materials
- Faulty workmanship

What is Not Covered:
- Normal wear and tear
- Damage caused by misuse, abuse, or accidents
- Modifications or alterations to the product
- Loss or theft of the product

How to Claim Warranty:
1. Contact our customer service team at support@elizabethbay.com within the 90-day warranty period.
2. Provide proof of purchase (order confirmation, receipt, or invoice).
3. Provide clear images of the defective product.

If your item was marked as delivered but has not arrived, please allow a few additional business days for it to arrive. Packages are often scanned as delivered when in fact they are still en route.

Elizabeth Bay is unable to replace lost or stolen packages. Please triple check that you are using the correct mailing address and track your shipment to reduce the risk of errors. We recommend that you reach out directly to the courier to file a claim for your package in the event that it is lost.

We do not offer split payment! Our commitment to sustainability includes a commitment to thoughtful buying. We want our pieces to be something you choose because you love, not because you feel pressured to buy right away. Rather than splitting up payments, we’d rather you wait until the timing is right!